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Privacy Policy

Last updated: April 11, 2025

At Neurobalance, accessible from https://www.neurobalance.mx/ , the privacy of our visitors and users is a priority. This Privacy Policy describes how we collect, use, protect, and share the personal information you provide to us through our website and the services we offer.

1. Information we collect

We may collect personal information in a variety of ways, including but not limited to:

  • Contact form: name, email, phone number and message.

  • Purchase processes: full name, email address, billing address, payment methods.

  • Appointment bookings: personal data required to schedule and provide professional care.

  • Website usage: Through cookies and analytics tools, we collect data such as IP address, browser type, visit time, pages viewed, among others.

2. How we use your information

The information we collect is used for the following purposes:

  • Process purchases and payments for programs, resources, and inquiries.

  • Schedule and manage appointments or consultations online.

  • Provide customer support and assistance.

  • Send updates about our products, promotions or changes to our services (only if you authorize it).

  • Improve the browsing and user experience of the website.

3. Protection of your information

At Neurobalance, we take the necessary security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, so we cannot guarantee its absolute protection.

4. Information sharing

We do not share your personal information with third parties, except in the following cases:

  • Service providers necessary to operate the website or process payments (e.g., payment platforms).

  • Legal requirements: when required by law or necessary to protect our legal rights.

5. Cookies and tracking technologies

We use cookies to improve user experience and analyze behavior on the site. You can configure your browser to reject some or all cookies, although this may affect the site's functionality.

6. User Rights

As a user, you have the right to:

  • Access the personal information we have about you.

  • Request the correction of incorrect data.

  • Request the deletion of your personal data, except when the law requires us to keep it.

  • Withdraw your consent for the use of your information.

You can exercise these rights by writing to us at the email address available in our contact section: https://www.neurobalance.mx/#contacto

7. Changes to this Privacy Policy

We reserve the right to update this policy at any time. We will notify you of any changes by posting a new version on this page. We recommend that you review it periodically.

8. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights related to your personal data, you can contact us through the form available on our website or write to us at:

📩 Email: contacto@neurobalance.mx
🌐 Website: https://www.neurobalance.mx/

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